Although a few years have gone by since the announcement of the upcoming GDPR introduction, businesses are pushed to change some ground rules and redefine the ways they would operate earlier.
Serving diverse pool of customers spread geographically with a part of the clientele being in EU became a challenge after GDPR entered into force.
Because data protection policy got stricter, the fines for non-compliance are no joke. Therefore, the right question for every entrepreneur to ask is if you and your team require GDPR training and what the scope of work for this onboarding should be. Imagine: almost each customer support team member needs to know a specific way to serve the needs of customers (data subjects) and satisfy their requests with regard to the right to be forgotten, right to rectification or any other right as per the regulation. The scenarios can be different and there’s no universal approach that can be applied to addressing such requests.
Do you and your associates really need GDPR training?
Here you are, ready to assess your need for GDPR training. Think about the possible necessity in this way:
do you hold and process any personal data of customers? Even if you can’t think of any of your clients that are EU citizens, it doesn’t matter. Even if a customer of yours happen to travel to the EU and ends up there for just a short period of time, it counts.
To illustrate the assessment need, let us assume that you run a business in Canada. One of Big 4 companies created a roadmap for you to decide whether or not you as an entrepreneur is subject to GDPR. Let’s have a look at what important questions you’d need to consider:
Thus, if you ended up in the “grey” area, it means that you do need to take a precise look at personal information you collect, process, and store.
How can your entrepreneurs and their teams get GDPR training?
Dedicated legal counseling on GDPR training
Law firms are taking advantage of the existing demand for GDPR training. Trying to cater to the needs of businesses, legal counsels are ready to expand their portfolios and offer some hand holding guiding businesses of all sizes through the intricate process web of regulatory compliance.
To start with, typical guidance by a law firm might comprise of but not limited to helping organizations with:
- Understanding the application area of the regulation;
- Sorting out data at hand;
- Figuring out if and how the organization treats the personal information of clients;
- Updating data protection policies;
- Documenting legal basis (choosing among the six of them) for data processing;
- Assessing the risks and possibilities for heavy penalties;
- Ensuring data protection agreements are signed with third-party suppliers (if any);
- Changing marketing approach with regard to the consent from users (especially for member states like France and Germany whose authorities hold a strong opinion with regard to email marketing).
Beyond this, lawyers can pinpoint the issues a business has and help plan, estimate and execute compliance-related initiatives with further strategy assessment.
Bottomline: although in return to your investment, a dedicated project team of legal professionals can clear up any doubts entrepreneurs have and guide both the owner and the staff through GDPR compliance, the price might be too high for small and medium size business for such a GDPR training course.
Self-paced GDPR training
If you are tight on budget and want to master GDPR training on your own, it might be tough to make use of all the information out there. The number of GDPR related blogs and forums where one can read about the regulation and get an informal GDPR training is growing exponentially.
But how do you know which ones are trustworthy? The Internet is the space where everyone can be a self-proclaimed expert. Therefore, the credibility of the sources is under question. And as a busy business owner, you might have too much on your plate already with daily routine at work.
Bottomline: self-education can be a good option when you have plenty of free time. However, when the stakes are high (as high as 4% of annual turnover, for instance), taking time to train yourself about GDPR is a luxury not everyone can afford.
Government officials’ directives
The first thing that comes to mind, for instance, is a checklist for sole traders and small business owners that comes as a part of ICO data protection assessment toolkit that is free of charge.
The authority reminds entrepreneurs that before they go any further, they need to define if they act as data controllers or data processors. Once through, you can proceed to a short questionnaire to determine the need for further education.
Bottomline: Government officials are doing a great job to support the efforts for compliance and give the options for free GDPR training providing first-hand educational information free of charge.
However, resources and support library of ICO is full of long reads, podcasts as well as webinars not everyone has time for.
To top it off, for someone just making first steps toward improving compliance it might be too difficult to make the use of all the noise and unstructured GDPR training materials that are although free to use, but not tailored to your particular business needs.
Paid GDPR training
MOOC courses from reputable universities and insights from industry experts are not the only source of paid training with subsequent certification on demand. Udemy has a number of courses concerning GDPR training. From GDPR certification to employee awareness, some of them are meant for beginners while others tap into regulation specifics. With the myriad of the online resources at this and similar learning platforms where nearly anyone can showcase their talents and offer expertise for as little as $10, it’s not really clear where a business owner shall start from.
Bottomline: paid GDPR training online at Udemy, FutureLearn or similar platforms might be an option but if you manage to find a clearly outlined course while convinced in the instructor’s reputation and credibility.
Unlike many other knowledge sources online, academies focus solely on GDPR training for businesses and tailor their products to the corporate realm. Through a series of logical steps, business owners can see the building bricks of GDPR compliance in a language that anyone can understand, no fancy jargon.
At online academy like our WeControl GDPR Training Academy, for example, businessmen can learn how to tune in the daily operations in line with the GDPR, what important messages are there to convey to the fellow associates, and how to stay relevant to the regulation in the fast-paced digital world. Beyond that, to showcase the awareness and level of expertise, a business owner, as well as his team, can earn a certificate that is issued upon the successful completion of the GDPR training online. Isn’t it a great way to prove organizational transparency and your dedication to GDPR compliance?
Bottomline: online academy can be a good value for money since entrepreneurs get all-in-one solution ticking off all the GDPR-related tasks from the to-do list at once.
While considering the GDPR training options at hand, it’s essential to ensure that, as the outcome of the learning process, you’ll be able to navigate key concepts, principles, data protection roles and understand regulatory requirements. Bear in mind that GDPR compliance is an ongoing effort, so after the controls are in place, regular monitoring of processes and procedures is important.